Privacy Policy

Big Magic Studios Pty Ltd, trading as Ngan Vu (“we”, “us” or “our”), operates the Ngan Vu coaching and consulting business and the website nganvu.me.

We respect your privacy and are committed to handling your personal information with care. This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, contact us, enquire about working together, or engage our services.

Information we collect

We may collect personal information that you provide directly to us, including your:

* name;

* email address and other contact details;

* information you provide when making an enquiry or communicating with us;

* information you provide when engaging our coaching, consulting or other services; and

* payment, transaction or administrative information associated with our services.

Please only provide personal information that is relevant to your enquiry or our work together.

Our website and the third-party services used to operate it may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited and information about how you interact with the website.

How we collect your information

We may collect personal information when you:

* contact us by email or through our website;

* enquire about or engage our services;

* book a call, session or other service;

* make a payment;

* communicate with us during our work together; or

* otherwise voluntarily provide information to us.

Some information may also be collected through third-party platforms and service providers we use to operate our website and business.

How we use your information

We may use your personal information to:

* respond to enquiries and communicate with you;

* assess whether our services may be suitable for you;

* provide coaching, consulting and other services;

* manage bookings, payments and client administration;

* maintain appropriate business and financial records;

* operate, maintain and improve our website and services;

* comply with our legal and regulatory obligations; and

* protect our legitimate business interests.

We do not sell your personal information.

Marketing communications

If you choose to subscribe to emails, updates or other marketing communications from us, we may use your contact details to send those communications.

You can unsubscribe at any time by using the unsubscribe option provided in our emails or by contacting us directly.

We will not add you to marketing communications merely because you make a general enquiry unless you have consented to receive them or we are otherwise permitted to do so.

Cookies, analytics and website technology

Our website and the services used to operate it may use cookies or similar technologies to enable website functionality, understand website usage, improve performance or support analytics and other integrations.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

We may update this section as the technologies and services used on the website change.

Third-party service providers

We use third-party platforms and service providers to operate our website and business. These may include providers for website hosting, email, communications, scheduling, payment processing, client management, analytics and other business functions.

These providers may collect, process or store personal information on our behalf in accordance with their own privacy practices and applicable terms.

Some providers may store or process information outside Australia. Where appropriate, we take reasonable steps in relation to the service providers we use and the handling of personal information.

Payment information

Where payments are processed through a third-party payment provider, payment card or banking information may be collected and processed directly by that provider.

We do not necessarily receive or store your complete payment card details.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our business requirements, and any applicable legal, accounting or reporting obligations.

Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

There may be circumstances in which access cannot be provided or must be limited as permitted by law.

Complaints and concerns

If you have a question or concern about how your personal information has been handled, please contact us using the details below.

We will take reasonable steps to consider and respond to your concern.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The most current version will be published on this website.

Contact

For questions, requests or concerns relating to privacy, please contact:

Big Magic Studios Pty Ltd
trading as Ngan Vu
Email: [email protected]